FAQ
Q: How do I find your store?
A: 309 Hudson Street, STE A
Longview, WA 98632
Q: What types of things do you carry?
A: I have most of my inventory available online ranging mostly from car audio gear, installation parts, tools, and sometimes even custom enclosures. Certain brands I am not allowed to sell online but I have available in the store, like Pioneer, so if there is anything that you want but do not see then please feel free to ask!
Q: What is your return policy?
A: On custom made items like custom enclosures and custom big three kits, also any material that is cut off the roll like wire, grill cloth, carpet, heat shrink and also ring terminals that are crimped I do not allow returns. On all other items that I can put back on the shelf and sell as an unused, and unopened item, I will allow returns with in store credit only. The amount of in store credit will be determined by me on a case by case basis. I will factor in the cost of shipping and/or card transaction fees to determine how much of a restocking fee/credit would be applied towards exchanging the items for something else that I sell.
Q: Do you have any special dealer programs?
A: Yes I do, please send an email to me at FranksAudioMotive@Gmail.com for more information on reselling my #FAM products and also information on how you can help to earn credit towards future purchases when you refer your friends and family using a special referral program that I can set up for you.
Q: What are your labor rates?
A: My labor rates on installation are tiered depending on a few factors:
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All equipment was purchased from me: $90/hr
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Equipment purchased elsewhere: $125/hr
*Please stop by the store to see the current installation promotions that are available.
Warranty on Installation:
When I do an installation with wiring kits sold by me, it comes with a lifetime warranty on my workmanship. The warranty is that with the care and skill I put into my installs, the wiring that I sold you will not fall apart. If it does then please bring it back to me so I can diagnose and fix the faulty wiring free of charge. The only reasons my warranty would be voided is if someone else has gone in after I did the installation and started changing things around, if you are asking me to warranty things that were not purchased from me.